How do you get a new sales engineer at Sweetwater

guidedbyechoes · Post by **guidedbyechoes** » Wed Feb 24, 2021 9:56 pm

My dude hasn't got back to me in a week about an issue I'm having with a piece of gear still under warranty. It seems all of my communication is routed to him. I would like him to be someone else.

JiveTurkey · Post by **JiveTurkey** » Wed Feb 24, 2021 9:58 pm

sorry Loop

Ostinato Rubato · Post by **Ostinato Rubato** » Thu Feb 25, 2021 1:30 am

fretless · Post by **fretless** » Thu Feb 25, 2021 7:17 am

Send him candy?

fretless · Post by **fretless** » Thu Feb 25, 2021 7:22 am

Ok seriously I would think that would be the last thing that would ever happen. Perhaps the end is near .. i had to tell mine to kindly stop contacting me lol. They are the best though and in fact did take back an expensive piece that was defective but still under warranty almost a year later. It also seems like you should be able to get some assistance if you use any of their contact us emails. Best of luck!

Pepi · Post by **Pepi** » Thu Feb 25, 2021 7:48 am

Squeaky wheel gets the grease

Devin · Post by **Devin** » Thu Feb 25, 2021 9:13 am

Call Sweetwater and tell them you'd like a new sales engineer

ajaxlepinski · Post by **ajaxlepinski** » Thu Feb 25, 2021 9:25 am

guidedbyechoes · Post by **guidedbyechoes** » Thu Feb 25, 2021 10:58 am

Yeah seems like all communications route through him. I'll have to call the 1800 number and ask to get transferred to AJ. He was recommended.

fretless · Post by **fretless** » Thu Feb 25, 2021 11:11 am

I recently recommend SW to a friend and she mentioned me during her purchase . SW put my rep in charge of her account which is kinda cool . Now he can bug the shit out of her lol

guidedbyechoes · Post by **guidedbyechoes** » Thu Feb 25, 2021 11:32 am

Yeah my dude calls me once in a great while. I work 730 am to 5 for a defense contractor. I'm not answering Sweetwater calls.

EndTime · Post by **EndTime** » Thu Feb 25, 2021 11:34 am

Tell em you want to speak to that Human bowling pin Chuck Schwurack, not proper spelling but it fits, tell him Sweetwater is a fucking cult and you hope the FBI comes in and burns em down one day like David Koresh. UNLESS, you get a new sales “Engineer”...

VTM · Post by **VTM** » Thu Feb 25, 2021 10:15 pm

Human bowling pin for the win.

guidedbyechoes · Post by **guidedbyechoes** » Thu May 27, 2021 11:17 am

Haven't been back in a while. But I ended up getting a straight swap for a different synthesizer. I am 100% more happy with the new one. Works better sounds better. I lost 2 features but gained 10 more.

Still fuck Kent at Sweetwater. Dude is a shit rep.

nightflameauto · Post by **nightflameauto** » Thu May 27, 2021 11:27 am

I wouldn't know how to get a new rep outright, but every time I've ordered something my rep is "out for the day." The only thing better than having your rep call the second you order a bag of picks and two patch cables is having one of his coworkers call, apologize for him not being there, then checking in to make sure you know you can call for help with plugging in your patch cables once you get them.

I'm always tempted to go full-blown Jim Carrey Cable Guy on them and actually call just to see how they walk you through plugging in patch cables just for funsies. But who has the time?

I will say I had an acquaintance that I turned onto Sweetwater that was such a choad his rep ended up dropping him to a newer guy. I'm capable of being an asshole, but that dude took it to a new level with his sweetwater interactions. He was special.

VTM · Post by **VTM** » Thu May 27, 2021 2:48 pm

nightflameauto wrote:I wouldn't know how to get a new rep outright, but every time I've ordered something my rep is "out for the day." The only thing better than having your rep call the second you order a bag of picks and two patch cables is having one of his coworkers call, apologize for him not being there, then checking in to make sure you know you can call for help with plugging in your patch cables once you get them.

I'm always tempted to go full-blown Jim Carrey Cable Guy on them and actually call just to see how they walk you through plugging in patch cables just for funsies. But who has the time?

I will say I had an acquaintance that I turned onto Sweetwater that was such a choad his rep ended up dropping him to a newer guy. I'm capable of being an asshole, but that dude took it to a new level with his sweetwater interactions. He was special.

Thanks for outing me on social media, dick butt.

:cop:

nightflameauto · Post by **nightflameauto** » Thu May 27, 2021 2:55 pm

Dick Butter Nuts wrote:
nightflameauto wrote:I wouldn't know how to get a new rep outright, but every time I've ordered something my rep is "out for the day." The only thing better than having your rep call the second you order a bag of picks and two patch cables is having one of his coworkers call, apologize for him not being there, then checking in to make sure you know you can call for help with plugging in your patch cables once you get them.

I'm always tempted to go full-blown Jim Carrey Cable Guy on them and actually call just to see how they walk you through plugging in patch cables just for funsies. But who has the time?

I will say I had an acquaintance that I turned onto Sweetwater that was such a choad his rep ended up dropping him to a newer guy. I'm capable of being an asshole, but that dude took it to a new level with his sweetwater interactions. He was special.

Thanks for outing me on social media, dick butt.

Nah, bro. Yer a fuck head, but this dude was like next level fuck head.

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How do you get a new sales engineer at Sweetwater

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